The ground rules of our collaboration — fair, transparent and based on Austrian law.
Scope
These terms apply to all contracts between Michaela Ruderes (Global Insights, "Contractor") and clients ("Client") for coaching, training and consulting services. Deviating terms are only valid with explicit written consent.
Subject of contract
Services as described in the offer — Cultural Training, Team Building, Coaching, Empowerment. The Contractor owes diligent service performance, not a specific economic or personal outcome.
Conclusion of contract
The contract is concluded through written offer and written acceptance (email is fine). Oral side agreements require written confirmation.
Fees & payment
- Fees as stated in the offer, plus VAT where applicable.
- Travel, accommodation and material costs are billed by actual expense unless agreed otherwise.
- Invoices are due net 14 days from invoice date.
- Late payments incur statutory interest per §456 UGB.
Cancellations
Cancellations must be in writing. Fees apply as follows:
- up to 14 days before — free
- 13 to 7 days before — 50 % of fee
- less than 7 days before — 100 % of fee
If the Contractor is unavailable, a replacement slot is offered. A one-off free reschedule is available up to 48 hours before the slot.
Confidentiality
All content is treated as strictly confidential. Confidentiality continues beyond contract end. Disclosure to third parties only with explicit consent — except statutory obligations.
Cooperation duties
The Client provides all necessary information in good time and completeness. Delays caused by missing cooperation are not at the Contractor's expense.
Liability
The Contractor is liable only for intent and gross negligence. Liability is capped at the agreed fee. Coaching is not medical treatment and does not replace medical or psychotherapeutic services.
Copyright
Documents, concepts and methods remain intellectual property of the Contractor. Sharing or reproduction — even in part — requires explicit written consent.
Final provisions
Austrian law applies, excluding the UN Sales Convention. Jurisdiction is Firmensitz Österreich. If individual provisions are invalid, the remaining provisions stay valid.
Please finalize before launch via Tomson: align cancellation deadlines, fee terms and liability scope with the actual practice and have it reviewed by counsel.